We are committed to ensuring your personal data remains protected in accordance with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This policy will inform you about the personal data we may collect about you, how we store and use it, along with your legal rights.
It is important to read this document during times when we may collect your personal data, for example during surveys, phone calls and website visits to ensure you fully understand what we may record, in what capacity we may use it and why.
The information we collect from you depends on the nature of your relationship with us.
Personally Identifiable Information (PII) is any information which may identify a person. The PII we gather and store is based on what you tell us via forms, phone, web chat, surveys, as well as website interactions. Examples include; name, email address, telephone number, account name and number, delivery and billing addresses, bank account details, transactions including products and services purchased, as well as preferences and areas of interest from third parties such as social media. All card details are processed via 3rd party payment gateways, which we do not collect or store. Third party data is only ever passed to us with your prior consent to share this data with us.
We may also collect digital data relating to website browsing such as your device ID, IP address and operating system, browser type, browser language and location, adverts you click on, products you browse or purchase, and information you download, login activity and cookies. Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement and also to help tailor our promotional messages and advertising to you.
Cookies and Similar technologies
In general, we process PII for business contractual purposes; to fulfil orders, respond to queries, communicate any safety issues, update and maintain records and improve your overall customer experience. We may also use your data in the detection and prevention of fraud or to fulfil a legal obligation.
We may also use your data for statistical analysis, customer profiling, and marketing. Unless you have opted-out via our online marketing preference centre and cookies feature online, we may send emails, call, text, post or present information to you about products and services which we feel are of particular interest to you. We may also send targeted marketing messages via social media and other third-party platforms, such as LinkedIn Custom Audiences and Google Custom Match. We will have either gained your consent of have deemed it a Legitimate Interest (beneficial to you) to process your information for this purpose.
You may manage your preferences anytime, however choosing not to share such information may limit your customer experience or our ability to effectively respond to any queries you may have. We will never collect more Personal Information than is necessary for the intended purpose of processing that information.
When you communicate with us, we will store all communications we receive unless otherwise requested by you. If you are submitting information on behalf of another individual, you are responsible for obtaining appropriate consent, including consent to share and transfer any Personal Information across borders.
Withdrawing consent from receiving marketing communications.
You have the right to unsubscribe to marketing communications at any point by updating your marketing preferences;
a) Click the unsubscribe/opt-out option via the marketing preferences centre (accessible via the footer link found in a recent email).
b) Email us at email@example.com
If you would like more information, you can read more about the lawful grounds for processing personal data on the ICO's website.
Any tailored adverts you see on social media or other websites will have been served based on cookies and how closely you match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored advertisements you can change your cookie and privacy settings on your browser and these third party websites.
Your information is stored on both cloud-based and regional servers depending on your location and the server locations of the IT companies we hire to provide services to us based on contractual requirements.
The amount of time cookie information and site usage data is kept varies based on a combination of usefulness and convenience, details are shown in the our Cookies Policy. We may also retain cached or archived copies of information provided to us. The deletion of your Personal Information and other use of our Sites may result in the deletion and/or de-identification of Other Information that is retained by us.
We strive to maintain the highest level of security possible and have measures in place intended to protect against the loss, misuse and alteration of your user data under our control including password protected log in processes for all account holders as well as cyber security credentials including SSL certified websites and regular penetration testing to assess the degree of risk to users.
We require that our third-party service providers and partners agree to keep the information we share with them confidential and to use the information only to perform their obligations in the agreements we have in place with them. We have implemented internal policies to ensure that such parties are required under contract to maintain privacy and security protections which are at least as consistent with our own policies and practices.
No website or internet transmission is however completely secure. While we strive to protect your data, we cannot guarantee that unauthorised access, hacking, data loss or a data breach will never occur, and we cannot warrant the security of any information that you provide to us. You are responsible for securing and maintaining the privacy of any password(s) and account registration information uses with us and verifying that the information we maintain about you is accurate and current. This website contains links to other websites that are outside of our control and we are not responsible for the privacy practices of any such websites.
We may share data with a selected number of third parties as part of day-to-day operations. These include;
Sister Companies: Other members of Flowtech Fluidpower plc, for the purpose of providing you with the services that you have requested and to improve our customer insights for service improvement.
Service Providers: Such as logistics partners (for shipping), IT and digital partners (for website optimisation, statistical analysis, business insight, product recommendations) and sometimes professional and legal advisors.
Government Authorities: e.g. customs authorities (for international shipping), law enforcement, governmental authority or credit check companies (to report a fraud or fulfil a lawful request). We do not provide information to these agencies or companies for marketing or commercial purposes.
Business or Asset Sale: In the event that we sell any business assets, the personal information of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy statement.
Flowtech may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of our business, our customers, employees or the public, or where we are otherwise legally permitted to do so.
Other than for the purposes outline above, we will not share personal information with third parties, without your consent unless we are required to do so by law.
How we transfer information across borders
In cases of transfer of personal data within the EU, the GDPR does not impose any additional requirement with regard to the direct applicability of GDPR.
Under the terms of UK data protection legislation, you have the following rights;
Updates and how you can contact us
It is important that the personal information we hold about you is accurate, and would appreciate if you could make us aware of any changes to allow us to update our records.
While you have the right to approach the Information Commissioner’s Office (ICO), the UK supervisory authority over data protection concerns (www.ico.org.uk), we would appreciate the opportunity of resolve any concerns before you make this step.
Data Protection Committee
Flowtech Fluidpower plc
At all times we seek to meet the requirements of the EU General Data Protection Regulations (GDPR) as enacted within the UK and on demand will share any information we have on individuals, with those individuals, and will remove or correct any data in a timely manner where required to do. Specifically, we act as “Data Controller” in respect of the information gathered and processed by this website.
Information on our website
Information on our websites is for the purpose of providing information about our Company and the products and services that we offer. We have taken all reasonable efforts to ensure that information which is provided on our website is accurate at the time of writing, however, we do not warrant its accuracy and there may be inadvertent and occasional errors or omissions for which we disclaim all liability. We reserve the right to make changes and corrections to any information or material provided on this website at any time, without notice. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to put information to appropriate use and to use anti-virus software. Links to other websites are provided for your convenience. We are not responsible for and accept no liability for the content of any external websites which may be accessed from this website.
Whilst we make every effort to ensure that the technical drawings, designs and information are accurate, they are for illustrative or information purposes only and there may be inadvertent inaccuracies or errors. We therefore do not represent or warrant (expressly or impliedly) that the technical information, designs, drawings or other material provided through this website are complete, accurate, or current. Your use of the technical information is solely your responsibility and we accept no liability for any direct, special, indirect or consequential loss or damage or any other damages of any kind howsoever arising from the use of the technical information contained on this website.
All intellectual property rights, including copyright, in the site design, text, graphics, the technical drawings, and other content belong to us or our licensors. Reproduction of any part of the material from this website is subject to the following conditions:
Appendix 1 - Data Retention Policy
Data types and Retention Periods
We hold customer data in a number of software systems to enable us to do business with customers, suppliers and 3rd party service providers. We do not hold data for longer than required and have the following agreements in place;
|System||Data Type held||Purpose||Retention|
|Customer Data Platform / Analysis platforms||Customer and contact names, addresses and emails, orders and transactions, website visits||Analysis and Marketing||5 years|
|Email Service Provider||Customer and contact names and emails||Email Marketing||5 years|
|Website Personalisation||Email addresses and preferences||Tailored content based on customer profile|| Unknown records (via email address) - 90 days
Known records – 2 years
|Customer databases and order processing||Customer and contact names, addresses and emails, bank details, orders and transactions||Order Processing Customer sales information CRM||10 years|
|Websites – cookies||Various||Website monitoring and performance, targeted marketing.||See cookies policy|
Information will only be retained beyond its retention period in limited circumstances including;
In these circumstances the data retention period will be extended by 2 years.